Shipping & Return Policy
Effective Date: 25-11-2024
At G Lab Forbidden Desire Collection, we aim to provide clear and transparent information about shipping and returns for your convenience. Please read the details below carefully.
1. Shipping Policy
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Delivery Charges:
- Delivery charges are based on your location, the distance from our dispatch point, and courier availability.
- The exact delivery cost will be communicated during checkout or via order confirmation.
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Delivery Time: Orders are typically delivered within 2 – 3 Days. Delivery times may vary depending on your location.
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Order Processing: Orders are processed within 1–2 business days.
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Cash-on-Delivery (COD): Payment is collected at the time of delivery. Please ensure someone is available to receive and pay for the order.
2. Order Tracking
Once your order is shipped, you will receive a confirmation email or text with tracking details to monitor your shipment.
3. Return Policy
If you are not satisfied with your purchase, you can request a return as per the guidelines below:
- Eligibility:
- Products must be returned within 5 day of delivery.
- Items must be unused, unopened, and in their original packaging.
- Non-Returnable Items:
- Opened or used products.
- Gift cards and promotional items.
4. Return Process
- Contact us at support@glabperfumery.com or call us at +971586706344 to initiate a return.
- Provide your order number and reason for return.
- Pack the item securely and return .
5. Refunds
- Refunds are processed once the returned item is inspected and approved.
- Refunds will be issued via cash or a store credit option.
6. Damaged or Defective Items
If you receive a damaged or defective product, Please contact us within 48 hours of delivery at support@glabperfumery.com. Include your order number and photos of the damaged item.
7. Contact Us
For questions or assistance regarding shipping or returns, Please contact our support team:
- Email: support@glabperfumery.com
- Phone: +971586706344